Difference between CTI Route Point and CTI Port

3/9/2017

In CUCM CTI Route Points and CTI Ports are often used interchangeably.
However there is a difference.

CTI Route Points are just used to redirect the calls but cannot terminate media.
CTI Ports can terminate media.

Just as the name says, Route Points are used to route - in other words redirect.
Most IVR based applications on CUCM however use CTI Ports to enable Post Routing capabilities.

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Notes to self and to help others along the way...

Difference between CTI Route Point and CTI Port

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