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Difference between CTI Route Point and CTI Port

3/9/2017

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In CUCM CTI Route Points and CTI Ports are often used interchangeably. 
However there is a difference.
  • CTI Route Points are just used to redirect the calls but cannot terminate media.
  • CTI Ports can terminate media.
Just as the name says, Route Points are used to route - in other words redirect.
Most IVR based applications on CUCM however use CTI Ports to enable Post Routing capabilities.
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    Saad is a Senior Consultant for Jalson International. He is CCIE x 3 (Collaboration, R&S and Data Center)
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