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Notes to self and to help others along the way...

Summary of Cisco Collab VT - Mar 2022

3/28/2022

4 Comments

 

Misc

  • Socio is now rebranded as Webex Events. It has all features for end-to-end event management
  • Apple Airplay is now supported on Webex Video Endpoints
  • Ford partnering with Cisco to bring Webex Meetings in their EVs - handsfree, with just voice. Read more here
  • No need to carry two cell phones (personal and work).. Webex Go is the solution - Enterprise-grade Webex Calling features can be added as a dedicated business line to personal cell phone
  • Hybrid Work is here to stay:
    • Hot desking (hoteling) being embedded in the Webex devices
    • With Mazemap and DNA Spaces, know the closest available meeting room and know the directions to the room with the scan of the QR code (Workspace Optimization)
    • Find Hoteling Station based on occupancy, air quality, noise, temperature sensors utilizing IoT Sensors on the Webex video endpoints and other Cisco eco-system hardware (Meraki APs, Meraki Cameras, Meraki Sensors, Catalyst APs, Catalyst Switches)
  • Webex Video Endpoints supports Zoom, Microsoft and Google Meetings in addition to Cisco Webex Meetings
  • Cisco Multiplatform Phones (MPP) can work as a SIP endpoint for any calling vendor (Zoom Phone, Microsoft, Ring Central, etc)
  • Webex Calling has been added to MS Teams client. More native features for Webex Calling within MS Teams in the roadmap
  • Various tools available on migration from on-prem to Webex (Calling/DI/UCM Cloud).

Webex Meetings

  • ​Lots of features being added to Webex Meetings regularly and features on the horizon.
    • Vidcast for video clip recordings. Clips that can be shared in/before/after the Webex Meetings
    • Optimize the audio using Webex Smart Audio (Babble Labs) - background noise removal, optimizing voice, music mode
    • Drive engagement and have more inclusive meetings using Slido 
    • Some more features which can't be mentioned here due to NDA
  • REST APIs and SDKs
    • ​Webex APIs & SDKs can be core components of customer's transformational initiatives
    • ​Use Cases:
      • Guest Check-In with no-one at Reception using Webex Desk Devices​ (source code avaiable on GitHub)
      • Webex Meetings Widget is available (code on GitHub). Now Webex Meetings can be embedded in customer's applications - with just a few lines of html code for example: in-Meeting NDA Application (Mortgage broker and client signing DocuSign while in Webex)
    • ​Webex Solutions Development on Github
    • Support on Webex for Developers
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CCaaS - Webex Contact Center

  • Contact Center as a Service - CCaaS
  • Various Flavours:
    • Cisco Webex Contact Center - (For SMBs)
    • Webex Contact Center Enterprise (Cloud Version of UCCE) - (For Enterprises)
    • Hybrid
  • Uses Customer Insights (history of interactions)
  • Omni Channel - voice, chat, email, text, bot, Twitter, Facebook, WhatsApp, Instagram, WeChat, etc
  • Webex Contact Centers being certified with MS Teams Calling​
  • IMI Mobile is now rebranded as Webex Connect 
  • Continuous optimization by AI (bot, answers, etc) using the Data Lake

CPaaS - Webex Connect

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  • Communications Platform as a Service - CPaaS 
  • Cisco's CPaaS is Webex Connect which is based on IMI Mobile (now part of Cisco)
  • No requirement for a customer to have a  Contact Center platform to utilize Webex Connect
  • IMI Mobile is Tier 1 Aggregator - meaning direct relationship with carriers (selling directly and not reselling)
  • Webex Connect offers support for digital channels such as SMS, MMS, App Push, Apple Messaging for Business, WhatsApp etc which traditional Contact Center doesn't do
  • Webex Connect Video 
  • Sign up for a Webex Connect API/SDK beta here​

Agnostic Meetings

  • 85% users have two or more meeting platforms
  • USB Passthrough enables you to use any meeting on your laptop (you can use camera on the Cisco Video endpoints using the USB cable - making that camera appear as part of your laptop)
  • WebRTC (Web Real-Time Communication)
    • Allows Google and Microsoft Meetings  to be used on Cisco Video Endpoints. Some implementations have more features than others (One Button to Push on Google Meetings for example)
    • WebRTC is free to use. Has to be enabled on the Webex Control Hub
    • WebRTC is https based
  • Zoom CRC
    • For Zoom Meetings, Cisco uses Zoom CRC (Conference Room Connector) - which is a SIP call
  • VIMT 
    • For MS Meetings, instead of WebRTC customer can use VIMT (Webex Video Interop for Microsoft Teams)
    • VIMT is Cisco's Implementation of Microsoft's CVI (Cloud Video Interop for MS Teams)
    • VIMT is feature rich and has some experiences not available on WebRTC, like dual screen support
  • All native features of Cisco video endpoints are available on these meetings experiences like:
    • Background Noise Removal
    • People Focus
    • Speaker Tracking
    • Virtual Backgrounds
    • Best Overview
    • etc.

Developer Solutions
​

  • ​Webex APIs & SDKs can be core components of customer's transformational initiatives
  • ​Use Cases:
    • Guest Check-In with no-one at Reception using Webex Desk Devices​ (source code avaiable on GitHub)
    • Webex Meetings Widget is available (code on GitHub). Now Webex Meetings can be embedded in customer's applications - with just a few lines of html code for example: in-Meeting NDA Application (Mortgage broker and client signing DocuSign while in Webex)
  • ​Webex Solutions Development on Github
  • Support on Webex for Developers
  • Webex Calling APIs
    • Provision:
      • ​Provision Users, AA, Call Pickup, Call Groups, Hunt Groups, Call Forward, etc.
    • Call Control:
      • Dial, Answer, Reject, List, Detail, Call History, etc.
  • Webex Assisstant (Voice Activated Bot that responds to commands just like Siri or Cortana)
    • Support on Desk Series, Board Series, Room Kit Series, Room Series  

Migration to Cloud

  • Tools available for migration here and here
  • CUUC (Cloud Connected UC) provides a single pane of glass to manage on-prem CUCM from Webex Control Hub. It allows customers to leverage the benefits of the Webex cloud, while keeping critical calling workload on your premises. Overview here

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    Author

    Saad is a Senior Collaboration Engineer. He is CCIE x 3 (Collaboration, R&S and Data Center)
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